Value Co-Creation and Digital Service Transformation: The case of Denmark

Public administrations are investing in the digital transformation of their external services and internal administrative processes. More more, they using co-production approaches include different types stakeholders into these transformative processes to increase service quality generate public value. In order understand how is applied, we demonstrate Denmark has digitally transformed its delivery. this case, was essential formulation national strategies, implementation at decentralized level. This resulted four main value, namely economic, administrative, societal citizen